These terms and conditions outline the rules and regulations for the use of our website, www.owenstoursandsafaris.com. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use our website if you do not agree with all the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and any or all Agreements: “Client,” “You,” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company,” “Ourselves,” “We,” “Our,” and “Us” refers to our Company, Owen’s Tours and Safaris. “Party,” “Parties,” or “Us” refers to both the Client and ourselves, or either the Client or ourselves.

1. Booking and Payment

1.1. To make a booking, you must provide accurate and complete information as requested on our website. By submitting a booking request, you confirm that you have read, understood, and agreed to these terms and conditions.

1.2. All bookings are subject to availability and confirmation. We reserve the right to decline any booking request at our discretion.

1.3. Payment for bookings can be made through the available payment methods on our website. Full payment is required at the time of booking unless otherwise stated.

2. Cancellations and Refunds

2.1. Cancellation requests must be made in writing via email. The cancellation will be effective from the date we receive your written request.

2.2. Cancellation fees may apply depending on the specific tour or service booked. These fees will be communicated to you at the time of booking or upon cancellation.

2.3. Refunds, if applicable, will be processed within a reasonable timeframe and according to our refund policy. Please refer to our refund policy for more information.

3. Changes and Amendments

3.1. We reserve the right to make changes and amendments to any tour or service offered on our website, including but not limited to itineraries, prices, and availability.

3.2. In the event of a significant change or amendment to your booked tour or service, we will notify you as soon as reasonably possible and provide you with alternative options. If the alternative options are not acceptable to you, you may be entitled to a refund as per our refund policy.

4. Liability and Insurance

4.1. We strive to provide accurate and up-to-date information on our website. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any information provided.

4.2. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or any services provided by us.

4.3. It is your responsibility to obtain appropriate travel insurance to cover any potential risks or losses during your trip.

5. Intellectual Property

5.1. All content on our website, including but not limited to text, graphics, logos, images, and software, is either owned by Owen’s Tours and Safaris or used with permission from the respective owners and is protected by copyright laws.

5.2. You may not reproduce, distribute, modify, or transmit any content from our website without our prior written consent or the consent of the respective owners of the content.

5.3. Some images used on our website may be the property of third parties. These images are used for illustrative purposes only.

6. Governing Law and Jurisdiction

6.1. These terms and conditions shall be governed by and construed in accordance with the laws of Zambia. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Zambia.

By using our website, you signify your acceptance of these terms and conditions. If you do not agree to these terms and conditions, please do not use our website.